Refund policy
Last updated: 30 December 2025
Due to the nature of health and supplement products, we take hygiene and safety seriously.
Returns
- We do not accept returns on opened or used products.
- Unopened and unused products may be returned within 7 days of delivery, provided they are in original condition and packaging.
Refunds
- Refunds are processed once returned items are received and inspected.
- Shipping costs are non-refundable.
- Refunds are issued to the original payment method.
Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
Contact us at: info@purplecushhh.co.za